Care Coordinator

remote
Toronto, Ontario, Canada .
full-time . September 9, 2025

Description

Care Coordinator I Alma Care Postnatal

Toronto - Remote

About Alma Care

Alma Care provides premium, personalized postpartum support in the comfort of home. We partner with families during the most transformative stage of life—welcoming a new baby—by delivering trusted in-home care and holistic wellness services. Our mission is to ensure mothers feel deeply supported, cared for, and confident as they recover and transition into parenthood.

At Alma, you’ll be part of a mission-driven team redefining what postpartum care can look like. You’ll work alongside passionate and kind colleagues who value excellence, innovation and growth. Every day, your work will directly impact the wellbeing of families during one of life’s most meaningful transitions.

The Role

We’re seeking a Care Coordinator who thrives in a fast-paced environment, loves working with people, and is obsessed with delivering flawless experiences. You will be the linchpin connecting our families with Alma’s trusted care providers, managing complex schedules, adapting to changing due dates and birth plans, and ensuring every family receives the highest quality of care.

This role is ideal for someone with strong organizational skills, an impeccable eye for detail, and the ability to bring calm and clarity to dynamic situations.

Responsibilities

Coordinate interviews between clients and Alma’s care team members
Manage family care schedules with precision, including adapting to changing needs such as shifting due dates and evolving postpartum plans
Provide a premium client experience at every touchpoint through clear communication, professionalism, and warmth.
Collaborate with internal teams to continuously refine and elevate the Alma client experience
Collaborate with internal teams to elevate the communication and engagement of our care team
Leverage and optimize existing scheduling and communication platforms
Other duties as assigned

What You Bring

Exceptional organizational skills with the ability to manage multiple priorities and pivot quickly.
A meticulous attention to detail
Strong interpersonal and communication skills; you know how to put people at ease
Previous experience in client services, care coordination, hospitality, or a premium service environment preferred
A genuine passion for supporting families during the postpartum journey

Know someone who would be a perfect fit? Let them know!